vaji99 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data vaji99 collects, why we collect it, and how we keep it safe โ in plain, honest English.
๐ Your Privacy at a Glance
These six cards summarise the core commitments vaji99 makes to every player in Bangladesh. The complete legal text follows below โ both this summary and the full policy are binding.
SSL Encryption
All data in transit is protected by industry-standard 256-bit SSL encryption at all times.
No Data Sales
vaji99 never sells your personal data to advertisers, data brokers, or any third party for commercial gain.
Purpose-Limited Use
We only use your data for the specific purposes described in this policy โ nothing more.
Right to Erasure
You may request deletion of your personal data at any time, subject to legal retention requirements.
Full Transparency
We document every category of data we collect and every party we share it with in clear language.
Easy Contact
Reach our privacy team any time at [email protected] for data queries, corrections, or complaints.
1. Introduction
vaji99 ("we", "us", "our", or "the Operator") is committed to protecting the privacy and personal data of every player who uses the vaji99 platform, accessible at https://vaji99.app. This Privacy Policy sets out, in clear and formal terms, how we collect, process, store, share, and protect your personal information when you register an account, make a deposit via bKash, Nagad, or Rocket, play games, or otherwise interact with the vaji99 platform.
This policy applies to all users of the vaji99 platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh from which the platform is accessed.
By registering an account on vaji99, you acknowledge that you have read this Privacy Policy in full, that you understand its contents, and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must not create an account or continue using the platform.
This Privacy Policy should be read alongside the Terms & Conditions, which together form the complete agreement between you and vaji99 governing your use of the platform.
2. Data We Collect
vaji99 collects personal data across several categories. Each category is listed below with a description of the specific data points it includes and the context in which they are collected.
Identity Data
Full legal name, date of birth, gender, nationality, and a copy of your national identification document (National ID, passport, or driving licence) as provided during KYC verification.
Contact Data
Email address, mobile phone number, and residential address (district, city, and postcode). This information is collected at registration and updated by you if it changes.
Financial Data
bKash account number, Nagad number, Rocket number, Upay details, bank account identifiers, and transaction records including deposit amounts, withdrawal amounts, and bonus credits โ all denominated in BDT (เงณ).
Gameplay Data
Game session records, bet amounts, win/loss outcomes, game titles played (slots, live casino, cricket betting, crash games), session durations, and responsible gaming tool usage.
Technical Data
IP address, device type, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), session tokens, and cookies placed during platform use.
Communications Data
Records of your correspondence with vaji99 support, including live chat transcripts, emails sent to [email protected], and the content of formal complaints or dispute submissions.
3. How We Collect Your Data
vaji99 collects personal data through the following channels:
- Direct collection: Information you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or submitting a complaint.
- Automated collection: Technical and gameplay data gathered automatically as you navigate the platform, place bets, and interact with game interfaces. This includes cookies, session tracking, and server log files.
- Third-party sources: Identity verification data received from KYC service providers; transaction confirmation data received from payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard); and fraud risk signals from anti-fraud screening partners.
4. Why We Use Your Data
4.1 โ Platform Operation
To create and manage your account, process deposits and withdrawals via bKash, Nagad, and other supported methods, deliver game content, calculate and credit winnings, apply responsible gaming tools, and provide customer support across all vaji99 services.
4.2 โ Identity Verification (KYC)
To verify that you are who you say you are, that you are at least 21 years of age, and that the payment methods linked to your account are registered in your name. KYC is a mandatory step before your first withdrawal and may be repeated periodically at vaji99's discretion.
4.3 โ Fraud Prevention and Security
To detect, investigate, and prevent fraudulent transactions, bonus abuse, collusion, money laundering, and other activities that breach our Terms & Conditions or applicable law. This includes automated screening of transaction patterns and manual review of flagged accounts.
4.4 โ Legal and Regulatory Compliance
To comply with applicable anti-money-laundering obligations, to respond to lawful requests from competent authorities, and to maintain records as required by applicable law. vaji99 retains certain financial and identity records for a minimum period as mandated by relevant regulations.
4.5 โ Promotions and Responsible Gaming
To communicate relevant promotional offers (where you have consented to marketing communications), to monitor gameplay patterns for responsible gaming purposes, and to apply or enforce deposit limits, self-exclusion requests, or session time restrictions activated by you.
4.6 โ Platform Improvement
To analyse aggregated and anonymised usage data to improve the design, performance, and content of the vaji99 platform. This analysis does not identify you personally and is conducted on combined datasets only.
5. Who We Share Your Data With
vaji99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard โ to process deposits and withdrawals authorised by you. These providers receive only the minimum data necessary to complete the transaction.
- KYC and identity verification providers: Third-party identity verification services that check your documents against secure databases to confirm identity and age. These providers are contractually bound to use your data solely for the purpose of verification.
- Fraud prevention and risk screening partners: Specialist services that analyse transaction patterns and account behaviour to detect and prevent fraudulent activity. Data shared is limited to transaction metadata and device fingerprints.
- Game studios and content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Play'n GO receive anonymised session identifiers to facilitate game delivery. They do not receive your name, contact details, or financial information.
- Legal and regulatory authorities: Competent government bodies, law enforcement agencies, or courts where vaji99 is required by law to disclose information. vaji99 will notify you of such disclosure where legally permitted to do so.
- IT infrastructure and hosting providers: Cloud and server infrastructure providers who host the vaji99 platform. These providers access data solely in their capacity as data processors and are governed by strict data processing agreements.
Cross-border transfers: Some of the third-party providers listed above may process data outside of Bangladesh. Where such transfers occur, vaji99 ensures that adequate contractual safeguards are in place to protect your data to a standard equivalent to that described in this policy.
6. Data Retention
vaji99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, to satisfy anti-money-laundering record-keeping obligations.
- Financial transaction records: Retained for a minimum of five (5) years following each transaction date.
- Gameplay records: Retained for two (2) years for responsible gaming monitoring purposes and dispute resolution. Aggregated anonymised gameplay statistics may be retained indefinitely.
- Support communications: Retained for two (2) years following the resolution of the relevant support case.
- Marketing preferences and consent records: Retained until you withdraw your consent or for three (3) years from your last interaction with vaji99, whichever is later.
Upon expiry of the applicable retention period, vaji99 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.
7. Your Data Rights
As a user of the vaji99 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our privacy team at [email protected] with the subject line "Data Rights Request".
Right of Access
You may request a copy of all personal data vaji99 holds about you. We will respond within 30 days of receiving a verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated at any time.
Right to Erasure
You may request deletion of your personal data. This right is subject to legal retention obligations โ data we are required by law to keep cannot be deleted before the mandatory retention period expires.
Right to Restrict Processing
You may request that we limit how we use your data while a dispute, accuracy challenge, or erasure request is being resolved.
Right to Data Portability
Where technically feasible, you may request a machine-readable copy of the personal data you provided to vaji99, so that it can be transferred to another service provider.
Right to Object
You may object to processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
8. Data Security
vaji99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the vaji99 platform.
- Encrypted storage of sensitive data fields including password hashes, payment identifiers, and identity document references, using industry-standard encryption algorithms.
- Access controls that restrict staff access to personal data on a strict need-to-know basis, with role-based permissions and audit logging of all data access events.
- Regular security assessments, including penetration testing and vulnerability scanning of the platform infrastructure.
- Incident response procedures that ensure any confirmed data breach is assessed, contained, and โ where required โ notified to affected users and relevant authorities in a timely manner.
While vaji99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential. If you suspect that your account has been compromised, contact support immediately at [email protected].
9. Children and Minors
The vaji99 platform is strictly for adults aged 21 and above. vaji99 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under the age of 21, that account will be immediately suspended, all data associated with it will be securely deleted as soon as our retention obligations permit, and any winnings accrued during that period will be voided.
Parents and guardians in Bangladesh are encouraged to use parental control software to restrict access to online gambling platforms. If you believe a minor has registered on vaji99, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action.
10. Marketing Communications
vaji99 may send you promotional communications โ including information about new games, seasonal bonuses (such as Eid, Pohela Boishakh, or BPL cricket season promotions), and deposit match offers โ only where you have expressly opted in to receive such communications at the time of registration or through your account settings.
You may withdraw your consent to marketing communications at any time by:
- Updating your communication preferences in your account settings panel; or
- Contacting the support team at [email protected] with the subject line "Unsubscribe from Marketing".
Please note that even if you opt out of marketing communications, vaji99 will continue to send you essential account-related notifications โ such as deposit confirmations, withdrawal status updates, security alerts, and policy change notices โ as these communications are necessary for the operation of your account and cannot be opted out of independently.
11. Third-Party Services
The vaji99 platform integrates game content delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers deliver their content within the vaji99 platform environment, they operate under their own privacy practices in respect of any anonymised technical data used to deliver game functionality.
vaji99 is not responsible for the privacy practices of any third-party service provider. However, all providers with whom vaji99 shares any player data are subject to contractual data processing agreements that require them to handle that data in compliance with this Privacy Policy and applicable data protection standards.
12. Changes to This Privacy Policy
vaji99 reserves the right to update this Privacy Policy at any time. Where changes are material โ for example, where we introduce a new category of data processing or a new category of third-party recipient โ we will notify you via a prominent notice on the vaji99 platform homepage and, where possible, by email to the address registered on your account. The updated policy will take effect no less than seven (7) days after the date of notification.
Your continued use of the vaji99 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how vaji99 protects your data.
13. Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how vaji99 has handled your personal data, please contact our privacy team using the details below:
Subject Line: "Privacy Policy Query" or "Data Rights Request"
Response Time: Within 2 business days for general queries ยท Within 30 days for formal data rights requests
Time Zone: Bangladesh Standard Time (BST, UTC+6)
vaji99 takes all privacy complaints seriously. If you submit a formal complaint and are not satisfied with our response, you may have the right to escalate the matter to a competent data protection authority or seek independent legal advice under applicable law.
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